Our Online Team is here to help
Please email the following with any questions on orders, products, our website, or in general.
BRAND, PRODUCT, PARTNERSHIP & WHOLESALE : email@example.com
WEBSITE & ORDER (SHIPPING & RETURN, PAYMENT) : firstname.lastname@example.org
ORDER & PAYMENTS
Please email us at email@example.com as soon as possible if you would like to cancel or change your order. As the status of your order, your request can be updated.
You can view order status on your account page, which will be updated as soon as your order ships.
You can use one promo code or coupon per order.
Your credit card will be charged as soon as your order is accepted and processed.
We accept Visa, MasterCard, American Express and Discover credit cards or debit cards by Paypal. Unfortunately, we cannot accept checks or money orders.
Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.
In-stock orders normally ship within 1-2 business days. All orders ship Monday-Friday. All orders placed on Saturday and Sunday will be processed on the following business day. It will take approximately 5-10 working days and allow up to 14 working days for delivery.
We basically deliver to all countries via EMS (Express Mail Service) by USPS or DHL. And you can track your order on the following pages.
USPS Tracking: https://tools.usps.com/go/TrackConfirmAction_input
DHL Tracking: https://www.dhl.com/us-en/home/tracking.html
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us as soon as can via firstname.lastname@example.org
We offer international shipping and the following flat rate.
Free shipping on orders over $120 USD
$20 USD on orders between $50 USD and $120 USD
$15 USD on orders under $50 USD
If your order is shipping to an incorrect address, please email email@example.com as soon as possible. Unfortunately, we do not have the ability to change the shipping address once it goes into processing.
We, sadly, can't ship to everyone. We appreciate your interest in Essel Biopharm, asn we would like to apologize for any inconvenience this may cause.
Customs fee (taxes, duties, etc.) may be charged upon delivery and required to obtain your order. These fees are NOT included in your shipping charges. We are not able to mark orders as "gifts". We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We have no way of estimating customs fees, duties, etc. Please contact your local customs office if you need to know more.
RETURNS & EXCHANGES
We want you to love your Essel Biopharm purchases, so if you are not totally satisfied, please send an email to firstname.lastname@example.org within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase. If you want to change the product already on shipping or delivered, you can return it and order another product. Products must be returned in new condition. If it is not a product problem, return shipping fee will be charged on your side. Please note, your original shipping charges are not refunded.
Credit card refunds usually take 5-10 business days to appear on your statement.
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we'll be sure to get you the correct item you ordered!
BRAND & PRODUCTS
Currently, we are only available in the United States.
Never, we do not test our products on any animals.
To become a vendor outside of the US, Please reach out to us at firstname.lastname@example.org for more information.
Our entire product line is safe for pregnant women to use. Please be assured that our formulations are very mild and sage for all mankind. However, you should always confirm with your doctor before using any new products while pregnant or nursing.
Please reach out to us at email@example.com. We would be happy to answer questions about the brand and consider sample requests.
You can submit a request by sending us links to your website and social channels at firstname.lastname@example.org
Our products are appropriate for all ages.
Our products reflect our belief that the power of science generated by nature not artificial. Our formulations are designed to help more people to live in a healthy, safer world.